FAQ
Can I call the clinic to discuss lab results?
Medical Office Assistants cannot discuss results with patients; it must be the doctor. Doctors are not able to come to the phone as they are seeing patients. You must book an appointment in office or for a phone call to discuss results with the doctor
Chart Transfers?
Request for the chart transfer at the new office. There is a $50 dollar charge for chart transfers and a release of information waiver must be completed.
I had a consult/referral sent to a specialist and i have not heard after 2 weeks?
Consults often take 2 to 4 weeks to be acknowledged by a specialist office and to be contacted back.
What kind of payment options are accepted in the office?
Cash, cheque, e-transfer
Can I come and get my prescription refilled without an appointment?
No, we require that patients book an appointment and follow up with their doctor through either an in-person visit or a telephone visit. The reason for this requirement is that physicians at this clinic provide patients enough refills of medication to cover them until the next time they are expected to be seen.
